Organize and automate recall follow ups
Turn messy recall lists into fully booked service bays.
Recall Center Pro is a dealership-built recall management system that organizes and streamlines recall handling—so every customer gets a clear path to scheduling, follow-ups are consistent through guided automation, and CSI improves through proactive communication and execution.
Guided, multi-touch follow-up workflows for every open recall
Always-current recall tracking without manual spreadsheet clean-up
Consistent, automated reminders that support proactive follow-up and improve CSI
Turn recalls into scheduled work—and captured revenue.
Speak with Erin to uncover missed recall opportunities, tighten follow-up, and book your discovery call for Recall Center Pro.
No obligation · No long-term contract required
The old way is expensive
Manual recall handling drains your team and your CSI.
Most dealerships still manage recalls using exported OEM lists, spreadsheets, and overloaded BDC teams. The result? Missed follow-ups, missed appointments, and missed revenue opportunities. Recall Center Pro changes that by delivering a CRM-like recall workflow with structured tracking and automated reminders—so your team can stay on top of customer status, parts availability, and next steps without relying on memory or messy spreadsheets.
You’re likely feeling pain in at least one of these areas:
Exported recall lists go stale fast, and teams lose confidence in the data.
BDC wastes hours each week working recalls manually—with inconsistent tracking and missed follow-ups.
Advisors are buried in calls and lane traffic, so recalls get pushed to “we’ll get to it later.”
CSI suffers when customers hear about recalls somewhere else first—or can’t get clear next steps from the dealership.
Managers lack real-time visibility into recall progress—who’s been contacted, what’s scheduled, and what revenue is being captured.
If this sounds familiar, you're not alone—and it’s exactly the problem Recall Center Pro was built to solve.
How Recall Center Pro Works
A complete recall engine behind your service drive.
Instead of juggling lists and tasks, your team gets a predictable recall machine—designed, tested, and proven in live dealership environments.
Step 1
Capture & Organize
Log recall customers into a CRM-like workflow with clear status tracking, VIN details, and next steps—so nothing gets lost or forgotten.
Step 2
Follow Up & Schedule
Use guided follow-up processes with automated reminders to keep customers moving toward an appointment, even when parts availability or timing slows things down.
Step 3
Track & Complete
Monitor recall progress in real time—contacts, appointments, completions, and results—so your team stays accountable and recall completion goes up.
Proven in live dealership environments
Built with real service managers, not in a lab.
Recall Center Pro has been iterated alongside fixed-ops leaders inside active dealerships—pressure-tested against real volumes, OEM requirements, and CSI targets.
- Consistently higher contact rates on recall campaigns vs. manual outreach.
- More recall ROs closed per month without adding headcount.
- Noticeable lifts in CSI as customers feel proactively taken care of.
- Managers finally see the full picture: from VIN list to closed RO.
“Before Recall Center Pro, our recall lists lived in someone’s inbox. Now the process runs automatically in the background and we just watch the appointments roll in.”
— Fixed Operations Director, multi-rooftop dealer group
Subscription built for fixed ops
Simple, all-in subscription. ROI measured in repair orders.
We keep pricing straightforward so you can focus on outcomes—more recall completions, more service revenue, and better CSI.
Want to see how the numbers pencil out for your store? Book a 20-minute discovery call and we’ll walk through projected recall revenue and CSI impact based on your current volume.
Questions, answered
FAQ about Recall Center Pro
If you don’t see your question here, bring it to your discovery call—we’re happy to walk through your specific setup.
What is Recall Center Pro?
Recall Center Pro is a dealership-built recall management system that organizes recall workflows, tracks customer status, and supports consistent follow-up using CRM-like tools and automated reminders.
Will Recall Center Pro replace our BDC or service advisors?
No. Recall Center Pro is designed to make your BDC and advisors more effective, not replace them. Automation handles the repetitive, time-sensitive recall follow-ups so your people can focus on high-value conversations and delivering a better service experience.
Which systems do you integrate with?
Recall Center Pro was designed to be a standalone system to avoid all the bolt on programs dealerships use that never work 'quite' right. Importing data is easy to put customer in automated follow ups.
How does this impact our CSI scores?
By proactively reaching out on safety-related recalls and making it easy for customers to book, dealerships typically see improved satisfaction feedback. We’ll walk through before-and-after CSI trends from live stores so you can see the impact for yourself.
Is there a long-term contract?
We keep contracts flexible. Many stores start with a pilot period to validate performance, then expand to additional rooftops once the ROI and CSI improvements are clear.
Is Recall Center Pro software or a process?
It’s a system, not just software. Recall Center Pro is designed to create a repeatable, trackable recall workflow that reduces chaos and keeps your team consistent.
Does Recall Center Pro automatically send recall outreach to every VIN?
No. Recall Center Pro does not automatically run outbound recall campaigns. It supports your team by organizing recall opportunities and providing automated reminders and workflows to ensure manual follow-up happens consistently. You can create automated campaigns based on needs.
What does Recall Center Pro automate?
Recall Center Pro provides automation for follow-ups and reminders, helping your team stay on schedule with next steps, customer status checks, and recall completion progress.
How does it reduce inbound recall call disruption?
Recall Center Pro helps your team quickly capture recall requests, track customer status, and manage next steps in a structured workflow—so advisors aren’t stuck doing recall research and coordination during peak lane hours.
How does it help with parts-related recalls?
It supports consistent recall handling by tracking customer status and follow-up timing—especially when parts are:
in stock
on order
backordered
pending release / advanced notice
What happens when parts aren’t available yet?
Instead of relying on “check back later,” Recall Center Pro supports a repeatable process with customer status tracking and reminder-based follow-up so the customer doesn’t disappear.
Does Recall Center Pro replace our BDC?
No. It helps your BDC work more effectively by reducing manual tracking, missed follow-ups, and “start over every day” recall workflows.
Does Recall Center Pro help advisors?
Yes. It keeps recall work organized and reduces distractions, so advisors can stay focused on high-value customer interactions, repair orders, and shop flow. Typically most dealerships schedule any recalls submitted by advisors on their calendar so there is incentive to have someone else handle and track all the difficult items but they still get the swing at the bat.
Can management see progress in real time?
Yes. Recall Center Pro helps leadership see recall workflow performance more clearly—such as:
customer status
follow-up progress
scheduled appointments
overall completion activity
How does Recall Center Pro help CSI?
Customers get faster updates, clearer next steps, and more proactive follow-up. That improves the experience and reduces the frustration that hurts CSI.
Will Recall Center Pro help improve recall completion percentage?
Yes. When recalls are tracked properly and follow-ups happen consistently, completion rates improve because fewer customers fall through the cracks.
Ready to streamline recalls?
Book a discovery call and see how much recall revenue you’re leaving on the table.
In 20 minutes, we’ll map your current recall process, show how automation plugs the leaks, and walk through live dealership results so you can make an informed decision.
“If you’re still managing recalls with spreadsheets and sticky notes, you owe it to yourself to see what Recall Center Pro can do.”
— Recall Program Manager, high-volume metro dealership
Recall Center Pro
Recall automation for auto repair teams and dealerships that want full bays, clean data, and happy customers.
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